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Your 24/7 Review Concierge

Hotels | Your Reviews Are Costing You Bookings

Focus on your hotel and guests. Let us manage the reviews.

Let Hotel Rep Manager handle the two pillars of a dominant online presence: actively generating more 5-star reviews and crafting perfect, professional responses.

The room was smaller than expected and not very clean. Staff seemed rushed and unhelpful during check-in

Nice location, but the air conditioning was too noisy and breakfast could be better. Average experience overall.

The hotel looks great online, but my room wasn’t ready when I arrived and Wi-Fi didn’t work properly most of the time.

The Problem

Every hotel owner and manager knows the pressure:

But you already have a full plate managing staff, guests, and operations. Reviews pile up—and opportunities slip away.

The Solution

We respond to every Google review for your property—within an hour.

SEO-Boosting Responses – Each reply includes carefully chosen keywords that can help your Google Business Profile rank higher in local search results.
AI-Powered with Human Oversight – Smart automation handles the heavy lifting, while our team ensures the tone is on-brand.
Negative Review Alerts – If a 1 or 2-star review comes in, we immediately email you, so you stay in control of the situation.
Positive Review Growth – We help encourage more 5-star feedback, building your online reputation over time.

One of the best hotels I’ve ever stayed in. Great food, comfortable rooms, and warm hospitality!

Beautiful architecture and top-notch service. The breakfast buffet was simply outstanding!

Everything was flawless — location, ambiance, and the friendly staff. Worth every penny!

Why Hotel Owners & Managers Love It

Saves You Time

Focus on guests, not screens.

Boosts Bookings

Better reviews and higher rankings mean more direct reservations.

Professional & Consistent

Every review gets a thoughtful, brand-safe response.

Risk-Free Guarantee

If you’re not satisfied, you get your money back.

Luxury at its finest! From check-in to check-out, everything was handled with perfection.

Peaceful atmosphere and modern rooms. I slept like a baby! Highly recommended for couples.

Excellent service and stunning interiors. The rooftop restaurant was a highlight!

Hotel Rep Manager Responder

We act as your 24/7 response team. Using advanced AI trained in hospitality, we craft thoughtful, professional, and keyword-optimized replies to every Google review within hours.

Secure Connection: We securely connect to your Google My Business profile.
AI-Powered Replies: Our system generates a human-sounding, empathetic response for every new review.
Critical Alerts: We immediately email you if a 1 or 2-star review comes in, so you're always in the loop and we’ll mitigate the damage by encourage the reviewer to contact the management team.
SEO Boost: Every response includes strategic keywords to help your hotel rank higher in local searches which is often overlooked and missed with canned, short responses.

Without Hotel Rep Manager

Stagnant Review Count - Relying on random, unprompted feedback.
Wasted Hours - You or your staff spend evenings and weekends writing replies.
Inconsistent Messaging - Rushed responses can damage your brand.
Missed SEO Value - Your review section isn't working to get you found.
Reactive Strategy - You only deal with reviews after they're posted.

With Hotel Rep Manager

Growing Reviews - A systematic approach to consistently generate new 5-star reviews.
Time Saved - We handle all responses professionally, 24/7, saving you 5-10+ hours a month.
Professional Tone - Every reply is gracious, brand-appropriate, and turns negatives into positives.
Ranking Power - Keyword-optimized responses boost your local search visibility.
Proactive Growth - You actively build a wall of positive social proof that attracts new guests.

Hotel Rep Manager Responder

Spend your time on leading your team and your guest.

The Boutique Plan

The Hotelier Plan

The Resort Plan

Responses per
Month

Up to 100

100–200

200–300

Perfect for

Smaller hotels, B&Bs, inns

Medium-sized hotels, busy boutiques

Large hotels, resorts, multi-location groups

Price

$79/month

$150/month

$200/month

Select Response Plan

The Boutique Plan

Responses perMonth Up to 100

Perfect for Smaller hotels, B&Bs, inns

Price $79/month

Select Response Plan

The Hotelier Plan

Responses perMonth 100–200

Perfect for Medium-sized hotels, busy boutiques

Price $150/month

Select Response Plan

The Resort Plan

Responses perMonth 200–300

Perfect for Large hotels, resorts, multi-location groups

Price $200/month

Select Response Plan

For Less than $1 per response, we’ll let you handle the important stuff and we’ll handle your reviews.

Need a custom response plan for over 300 per month at a location? Reach out to us

Ready to Get More Reviews?

Exponentially Increase Your 5-Star Reviews This Month.

Our Hotel Rep Manager Boosters are custom-tailored to your hotel’s specific workflow and guest journey. The more reviews you get the higher Google will rank your property’s profile.

We see it every day: when you activate the silent majority, your average rating climbs along with your ranking. We have 5 powerful ways to get more guests to leave reviews and let’s see what integrates with your current system to automate this process so you don’t have to beg for reviews.

Take Back Your Time & Win More Guests

Stop letting reviews become a burden—or worse, a missed opportunity.

Let us handle it while you run your hotel.

Impeccable service, comfortable rooms, and a great location. Couldn’t have asked for more!

Such a cozy atmosphere and excellent breakfast options! The staff made us feel truly welcome.

Wonderful stay from start to finish. Beautiful rooms, perfect location, and great service!

Take Back Your Time & Win More Guests

Stop letting reviews become a burden—or worse, a missed opportunity.

Let us handle it while you run your hotel.

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Our Iron-Clad Guarantee

We are so confident in all of our services will save you time and improve your reputation that we offer a 100% Money-Back Guarantee for the first 30 days

FAQs

Q: Can I just use the Hotel Rep Manager Booster without the Hotel Rep Manager Responder?

A: Absolutely! While they work powerfully together, each service is standalone. You can choose to just get more reviews, or just have us respond to the ones you get.

Q: How do you ensure the AI responses don't sound robotic?

A: Our AI is specially trained on thousands of successful hospitality responses. It generates thoughtful, empathetic, and 100% natural-sounding replies. You can set your preferred tone (e.g., "formal," "friendly," "luxury").

Q: What does the Hotel Rep Manager Booster involve?

A: It's completely customized. We'll analyze your guest journey and design a system that works for you, which could include automated email/SMS campaigns, QR codes, and staff training. Inquire for a custom proposal.

Q: Is connecting my Google My Business account safe?

A: We use Google's secure OAuth protocol. We never see your password and only request the minimum permissions needed to read and respond to reviews.

Hotel Rep Manager is an independent reputation management service specializing in monitoring, managing, and responding to online guest reviews for hotels and hospitality brands.

We are not affiliated with, endorsed by, or connected to Google LLC, TripAdvisor, Expedia, Booking.com, or any other third-party review platform. All trademarks, logos, and brand names are the property of their respective owners.

Disclaimer: Hotel Rep Manager offers two distinct services: Review Response and Review Generation. The Review Hotel Rep Manager Responder is an AI-powered tool. The client is solely responsible for reviewing and approving all responses before posting, and for ensuring compliance with all platform terms of service and applicable laws. The Hotel Rep Manager Booster involves tools and strategies to encourage reviews; we do not guarantee a specific number of reviews and prohibit any form of incentivized or fake reviews. The mention of Google or Google My Business is for descriptive purposes only; Hotel Rep Manager is a third-party service and is not affiliated with Google LLC.